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(605) 202-2066


Categories

 

RETURNS     SHIPPING     CHECKOUT     PRIVACY

Returns

 Customer satisfaction is very important at The Ancient Sage.  If you are not satisfied with your purchase for any reason, you may return it within 30 days of delivery for a refund, replacement or store credit, less shipping charges. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Signing up for an account upon purchase will make the return process easier. You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item for any reason, simply log into your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. You will be sent a RMA (Return Merchandise Authorization) to include on the return shipping label. If you did not sign up for an account at the time of purchase, please contact us by
email or phone at 605-202-2066 for the RMA.  All items must be returned in original condition. 

 

Please inspect your items as soon as possible after delivery. If an item is damaged in shipping, you need to contact the shipper rather than sending it back directly to us so they can verify the damage.  Do send us an email or give us a call and let us know about the problem.

 

Shipping

We ship by USPS, FedEx, and UPS. We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all shipping weights will be rounded up to the next full pound and include packaging material.  The actual weights of the items will be listed in the item description where relevant.

Most items will be shipped the same day or the next day but we try to garuntee all items are shipped within 3 business days to account for snow delays and other unforseen occurences.  You will be notified by email when your package ships. You will receive an e-mail with estimated shipping dates for custom orders and out of stock items.  These times can vary depending on the size of the job, time of year, etc.  If you are unsure about the delivery time for an item please contact us before placing your order via phone or e-mail and we will give you an accurate estimate of the time required to complete the order.

 

Our shipping address is:

The Ancient Sage

816 W. Main St

Lead, SD 57754

 

Checkout

Checkout is provided by Stripe Secure Payment Gateway and PayPal. All major credit cards are accepted through these providers. Taxes will only be charged on orders shipped to the state of South Dakota.

All sensitive/credit card information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential. After a transaction, your private information will not be stored on our servers.  The address bar at the top of your browser (Firefox, Internet Explorer, Safari, etc.) will start with “https://” if the page you are on is secure.

We also provide the option to pay for your item by phone.  This can be done by calling us at 605-202-2066 to make a credit card payment over the phone after which we will immediately ship your item to you. 

Please e-mail or call us at (605) 202-2066 if you wish to discuss any details of your order or pick-up.

 

Privacy

 Your privacy is important to us and we are committed to protecting it.  This privacy statement provides information about the personal information that The Ancient Sage collects, and the ways in which we uses that personal information.

We keep all information that you share with us private and confidential.  You can be assured that we do not share, trade, rent or sell your information with any outside parties.

Information Collected

We collect information from you when you place an order, sign-up for a newsletter or create an account. You will be asked for your name and your email address when signing up for our newsletter which you can opt-out of at any time. Creating an account will allow you to place future orders faster, send and receive messages, track the status of an order, add, edit or delete entries in your address book, create and maintain you own wish list, update your contact details, view a list of items you’ve recently viewed and request a return on items you have purchased. You also have the option of checking out anonymously.

Use of the Information

We may use this information in any of the following ways:

  • To personalize your shopping experience
  • To improve our website
  • To improve customer service
  • To process transactions where your information my be shared for the express purpose of delivering the purchased product
  • To send periodic e-mails.  The e-mail address you provide for order processing may be used to send you information and updates pertaining to your order.  In addition, the e-mail address may be used to send company news, updates, related product information, etc. if you have subscribed to our newsletter.  If at any time you would like to unsubscribe from receiving future e-mails, we include unsubscribe instructions at the bottom of each e-mail.

Protection

We implement a variety of security measures to maintain the safety of your personal information when you place an order or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

We ensure that we comply with all PCI compliance procedures.

Web browser cookies

When you visit our site, short text files called cookies are downloaded to your computer. These cookies are used to store small amounts of information. This information is collected for traffic analysis and marketing.

This website uses Google Analytics for Display Advertisers to collect visitor data and analyse traffic on our site. This information helps us understand customer interests and helps us improve our website and marketing. The cookie does not contain personal details. Depending on the browser that you use, you can set your preferences to block/ refuse cookies, and/or notify you before they are placed.

Third party website advertising

The Ancient Sage may use the available information from the cookies to advertise to you on other websites that are part of the Google Display Network. This is called remarketing.

You can opt out of Google Analytics for Display Advertisers and opt out of customized Google Display Network ads by visiting the Ads Preferences Manager . There is also a Google Analytics Opt-out Browser Add-on .

Disclosure of Information

We will not provide any personally identifiable information about you to any other person other than:

  • Law enforcement or regulatory agency at their request
  • Third parties who perform services on our behalf (such as payment processing), subject to the agreement that the third party will be required to keep your personally identifiable information confidential

We absolutely do not transfer or sell your information for inclusion on third party e-mail or other marketing lists.

Third Party Links

We may include links to other websites on our site.  These sites have separate privacy policies for which we bear no responsibility. 

Consent

By using our site, you consent to our privacy policy.

Changes

If changes are made to our privacy policy, we will post the changes on this page.  If there are any questions regarding our privacy policy, please contact us.  This policy was last updated on June 12, 2015.

Checkout is provided by Interspire Secure Payment Gateway and PayPal. All major credit cards are accepted through these providers. Taxes will only be charged on orders shipped to the state of Wyoming.

All sensitive/credit card information is transmitted via Secure Socket Layer (SSL) technology and encrypted into our Payment gateway provider’s database only to be accessible by those authorized with special access rights to such systems, who are required to keep the information confidential. After a transaction, your private information will not be stored on our servers.  The address bar at the top of your browser (Firefox, Internet Explorer, Safari, etc.) will start with “https://” if the page you are on is secure.


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